Refund Policy

1. Introduction

This Refund Policy applies to purchases of thetechspert Privacy Compliance Tools for UK GDPR Pro.

Please read this policy before purchasing. By purchasing the Pro plugin, you agree to this Refund Policy.

2. Digital product

thetechspert Privacy Compliance Tools for UK GDPR Pro is a digital product.

After purchase, you may receive access to a plugin download, licence key, account area, email instructions or digital files.

Because this is a digital product, refunds are limited once access has been provided.

3. Refund eligibility

We want customers to feel confident when purchasing the Pro plugin.

You may request a refund within 14 days of purchase if:

  • The Pro plugin has a technical fault that prevents it from working as described
  • You have contacted us for support
  • We are unable to resolve the issue within a reasonable time
  • The issue is directly caused by the Pro plugin and not by your hosting, theme, WordPress setup or another plugin

4. When refunds may not be available

Refunds may not be available where:

  • You have changed your mind after downloading or accessing the plugin
  • You no longer need the plugin
  • You bought the plugin by mistake
  • You expected legal advice or a compliance guarantee
  • You expected custom development or bespoke setup work
  • Your website, theme, hosting or another plugin is causing the issue
  • You have refused reasonable support or troubleshooting steps
  • The licence key has been misused, shared or used against these terms
  • The plugin has been used successfully on your website

5. No legal compliance guarantee

The Pro plugin is a practical support tool.

It helps WordPress website owners manage privacy, cookie, complaint and data request processes, but it does not guarantee legal compliance.

Refunds will not be issued simply because the plugin does not replace legal advice or does not guarantee compliance with UK GDPR, PECR or any other legal requirement.

6. How to request a refund

To request a refund, please contact us using the contact details provided on this website.

Please include:

  • Your name
  • Your order number
  • The email address used for purchase
  • Your website URL
  • A clear description of the issue
  • Any screenshots or error messages that may help us understand the problem

7. Support before refund

Before approving a refund, we may ask for information needed to understand and troubleshoot the issue.

This may include plugin settings, WordPress version, PHP version, theme name, active plugin list or error messages.

You do not need to provide admin access unless you choose to. Never send passwords by email.

8. Approved refunds

If a refund is approved, it will usually be returned to the original payment method.

Processing times may depend on your bank, card provider, payment provider or WooCommerce payment gateway.

Once a refund is issued, your Pro licence key may be cancelled and access to Pro downloads, updates and support may be removed.

9. Chargebacks and payment disputes

If you open a chargeback or payment dispute without contacting us first, we may suspend the relevant licence key while the dispute is reviewed.

10. Contact

For refund questions, please contact us using the contact details provided on this website.